Legal
Privacy Policy
Questions about this policy or requests regarding your personal information can be sent to support@rentreviewboston.com.
1) Who we are
This Privacy Policy explains how Rent Review Boston (“we,” “us,” or “our”) collects, uses, shares, and retains information when you use our website and related services (the “Service”).
This policy should be read together with our Terms of Service.
2) Scope and eligibility
The Service is focused on rental experiences in Boston, Massachusetts. This policy applies to information collected through the Service, including when you browse public content, create an account, submit reviews, use messaging, or contact support.
3) Information we collect (by category)
Depending on how you use the Service, we collect categories such as:
- Identifiers and account data: email, profile fields, account timestamps, and login/session metadata.
- Verification data: phone number submitted for SMS verification, verification status, and anti-abuse signals.
- User submissions: reviews, ratings, votes, reports, bookmarks, message threads, and moderation metadata.
- Device/network data: IP address, request logs, browser/device details, and security telemetry.
- Location and map data: address/geocoding outputs and approximate map-display coordinates.
- Communications metadata: email preference settings, campaign send logs, and click events where enabled.
- Analytics data: site usage events and page interaction metrics collected through analytics tooling when enabled.
4) Legal bases and how we use information
We use personal information to operate and improve the Service, moderate content, support community features, send service communications, protect users and platform security, comply with legal obligations, and analyze product performance.
Depending on your location, we process information under one or more legal bases, including performance of a contract, legitimate interests (such as safety and abuse prevention), legal compliance, and consent where required.
5) How and when we share information
We may share information in limited circumstances, including:
- Public display of review/property content according to product rules.
- With service providers that help us run the Service.
- In connection with legal obligations, safety, or business transfers.
- Where you direct or authorize sharing.
6) Cookies and analytics controls
We use cookies and similar technologies for essential functionality, security, and measurement. Essential technologies support sign-in, session integrity, and core site operation.
7) Your privacy rights and request process
Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal information, and to object to or limit certain processing.
You can submit rights requests using the support contact listed below. We may request verification details to confirm identity and may require authorized-agent proof when requests are submitted on another person’s behalf.
We respond within legally required timelines and may deny or limit requests where legally permitted (for example: fraud prevention, legal hold, safety, and compliance obligations). Where required by law, appeal instructions are provided with response decisions.
8) Retention schedule
| Data type | Target retention | Notes |
|---|---|---|
| Account records | While account is active + up to 24 months | May be retained longer for legal compliance. |
| Reviews and moderation history | Persistent while published; backups as required | Needed for trust and abuse investigations. |
| Reports and complaint records | Up to 36 months | Supports repeat-abuse and dispute handling. |
| Messaging threads | While account is active + up to 24 months | Subject to safety/legal preservation holds. |
| SMS verification artifacts | Up to 12 months | Verification provider may retain under its policy. |
| Security and request logs | 30 to 180 days (typical) | Varies by system and security needs. |
| Email campaign event data | Up to 24 months | Used for preference enforcement and campaign performance. |
Actual retention may differ when we must preserve records for legal obligations, active disputes, fraud prevention, or security investigations.
9) Contact us
We may share data with service providers and infrastructure partners, including providers for authentication, email delivery, SMS verification, analytics, mapping/geocoding, hosting, and database operations. See their terms and privacy notices where applicable.
We also publish supporting legal policies: Content Complaints · Copyright · Legal Requests.
Privacy questions and rights requests can be sent to support@rentreviewboston.com.
10) Children, international use, and policy updates
The Service is not directed to children under 13. If you access the Service from outside the U.S., data may be processed in the U.S. or other countries where providers operate.
We may update this policy periodically. Material updates are posted on this page with a revised effective date.
Effective date: April 17, 2026
See also Terms of Service.