Terms of Service

1) Acceptance of these Terms

These Terms of Service (“Terms”) govern your access to and use of Rent Review Boston’s website and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2) Service description

The Service allows renters to share and view address-level rental experiences and related data in the Boston area. Content is largely user-generated. The Service is for informational purposes only and does not provide legal, financial, housing, or professional advice.

We may update, suspend, or discontinue any feature at any time, with or without notice, as permitted by law.

3) Eligibility and account registration

You must be at least 18 years old and legally capable of entering a binding agreement to use the Service. You agree to provide accurate, current account information and to keep your credentials secure. You are responsible for activity under your account.

4) User content and license

“User Content” includes reviews, scores, messages, reports, and other material you submit. You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting, moderation, and safety), publish, display, and distribute that content to operate and improve the Service.

You represent and warrant that you have all rights necessary to submit User Content and that your submissions do not violate law, these Terms, or any third-party rights.

5) Acceptable use rules

You agree not to:

• Post false, defamatory, fraudulent, or misleading content;
• Post personal data about others without authorization;
• Harass, threaten, stalk, or abuse any person;
• Use the Service in a discriminatory manner or in violation of fair housing or civil rights laws;
• Circumvent security, scrape data at scale, or interfere with the Service’s operation;
• Impersonate others or misrepresent your affiliation; or
• Use bots or automation except as expressly authorized by us.

6) Moderation and enforcement

We may monitor, moderate, remove, restrict, or refuse User Content and may suspend or terminate accounts for suspected violations of these Terms, legal obligations, or platform safety requirements. We may also preserve and disclose relevant information where required by law or to protect rights, users, and the Service.

We may apply escalating enforcement for repeat violations, including warning, reduced visibility, temporary restrictions, content removal, suspension, or termination.

7) Promotions and giveaway terms

From time to time, we may offer promotions, sweepstakes, giveaways, or similar programs (“Promotions”). Promotions are governed by these Terms and by the official rules for each promotion.

Current promotion rules are available at Official Giveaway Rules. If these Terms conflict with promotion-specific rules, the promotion rules control for that promotion.

Promotions may be void where prohibited or restricted by law, and eligibility may vary by jurisdiction.

8) Public content, ratings, and anonymity

Review content, scores, and related property information may be displayed publicly or to authenticated users depending on product settings. Public presentation is designed to avoid exposing account email addresses. Verification badges, score labels, and map displays reflect product logic and may change over time.

9) Messaging, voting, and community features

If enabled, messaging, voting, reporting, and blocking tools are provided as community features. You must use them lawfully and respectfully. We do not guarantee delivery, visibility, or permanence of any communication.

10) Content complaints and takedowns

If you believe content on the Service is unlawful, defamatory, rights-infringing, privacy-violating, or otherwise prohibited, you may submit a complaint under our Content Complaints and Takedowns policy.

We may remove, limit, or preserve content while investigating and may request additional details. Repeated abusive or bad-faith complaints may result in restrictions.

11) Third-party services and links

The Service may rely on or link to third-party services (for example, authentication providers, mapping/geocoding services, messaging vendors, and analytics tools). Your use of third-party services may be subject to their terms and privacy policies.

12) Intellectual property

Except for User Content, the Service and its software, branding, design, and content are owned by us or our licensors and are protected by intellectual property laws. You may not copy, distribute, modify, reverse engineer, or create derivative works from the Service except as permitted by law or our written permission.

Copyright-specific notices and counter-notices are handled under our Copyright and DMCA Policy.

13) Privacy

Our collection and use of personal information is described in the Privacy Policy.

14) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF USER-GENERATED CONTENT OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

15) Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RENT REVIEW BOSTON AND ITS OPERATORS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (IF YOU HAVE NOT PAID ANY FEES). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16) Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Rent Review Boston and its operators, affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your content, your use of the Service, or your violation of these Terms or applicable law.

17) Disputes, governing law, and venue

We may suspend or terminate access to the Service at our discretion for violations of these Terms, legal requirements, or safety concerns. These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding conflict-of-law principles.

Unless otherwise required by law, you agree that claims arising from these Terms or the Service will be brought in state or federal courts located in Massachusetts, and you consent to personal jurisdiction in those courts.

18) Additional contract terms

If any part of these Terms is found unenforceable, the remaining provisions remain in effect (severability). Our failure to enforce any provision is not a waiver. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

These Terms, together with the Privacy Policy and referenced legal policies, form the entire agreement between you and us regarding the Service. Provisions that should survive termination will survive, including ownership, disclaimers, liability limitations, indemnification, and dispute terms.

19) Legal requests, updates, and contact

Guidance for legal process requests is available at Law Enforcement and Legal Requests.

We may revise these Terms from time to time by posting updated versions on this page. Continued use after an effective date constitutes acceptance of revised Terms, to the extent permitted by law.

Contact and effective date

Questions about these Terms may be sent to support@rentreviewboston.com.

Effective date: April 17, 2026